Frequently Asked Questions
Common questions about our products, services, and support.
What does Gross Automation do?
Gross Automation is a B2B distributor specializing in industrial automation, AV, IT, and control components, serving OEMs, systems integrators, and industrial customers throughout North America and beyond.
What industries does Gross Automation serve?
Gross Automation serves industries including energy and power, manufacturing, food and beverage, transportation, data centers, and building automation.
What types of products do you distribute?
Gross Automation distributes PLCs, VFDs, sensors, relays, HMIs, AV systems, IT infrastructure, enclosures, wiring accessories, power supplies, and signaling devices.
Can I get engineering support from Gross Automation?
Yes. Gross Automation provides comprehensive engineering support including part selection, panel layout, technical documentation, AV/IT integration, and control system guidance tailored to your project needs. We offer multiple support channels including phone support, remote diagnostics, on-site field service, and training programs.
For immediate assistance, visit our Support Center or see our Services page for more information about our engineering capabilities.
Do you serve international customers?
Yes. Based in Wisconsin, Gross Automation ships automation and technology components worldwide with access to international shipping hubs.
Does Gross Automation offer control panel design services?
Yes. Gross Automation operates a UL/CUL Listed 508A panel shop and provides in-house design, assembly, and build-to-print services for industrial control panels.
What brands does Gross Automation carry?
Gross Automation is an authorized distributor for over 100 global automation and technology brands. See www.grossautomation.com/manufacturers for a full list.
Can I get fast shipping or local pickup?
Yes. Gross Automation offers same-day shipping on many in-stock items, and local pickup is available from its Brookfield, Wisconsin facility.
Do you work with system integrators and OEMs?
Absolutely. Gross Automation regularly supports integrators and OEMs with product sourcing, bill-of-material matching, and pricing consistency.
What if I need parts for an older system?
Gross Automation can help source replacement components or identify modern equivalents compatible with legacy systems.
Can you recommend alternatives for obsolete parts?
Yes. Gross Automation uses cross-reference tools and works with manufacturers to recommend current-generation replacements for obsolete products.
Does Gross Automation provide remote demos or virtual meetings?
Yes. The Gross Automation customer experience center is equipped with AV conferencing and live demo tools for remote consultation and technical support.
Can I trust Gross Automation to do a good job?
Over the years Gross Automation has earned many awards being recognized by Manufacturers, Trade Associations and Publications, Government, and even our Customers! Check out our awards page at www.grossautomation.com/awards to see and learn about some of these recognitions.
